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Position Details

Bona Bros. is looking for a driven person to serve as a customer service advisor at our light-duty auto repair shop in Fridley, MN.

The ideal candidate would have a dynamic personality that retains and attracts new customers along with a sense of ownership that focuses on profit and loss.

Responsibilities:

  • Monday - Friday 9:00 am - 6:30 pm
  • Ensure shop is running in a safe, efficient and productive manner
  • Manage workflow by assigning jobs to technicians and sourcing parts as needed¬†
  • Estimate, bill and ensure repairs are completed to satisfaction of customer's expectations
  • Keep customers informed on costs, completion time, and possible changes
  • Maintain and build customer base
  • Close shop at end of day

Qualifications

  • Previous service writer / advisor experience is preferred
  • Familiarity with estimating and billing automotive repairs
  • Ability to assist in running 10 bay shop (two other full-time service writers on duty)
  • Computerized invoicing system (Mitchell1 experience preferred)
  • Must have computer/technology proficiency (email, online scheduling, invoicing, phone system)
  • Knowledge of vehicle repair (mechanical and diagnostic)
  • Must have a valid driver's license
  • Clean cut appearance